Course Catalog

Fundamentals of Lab Management for New Managers

The practical aspects of managing a laboratory will be presented, including ways to organize the lab and ways to evaluate performance. Focus will be on customer satisfaction. The guiding principle for a modern laboratory, indeed for any enterprise, is to add value to the customer. Successful laboratories have always appreciated this principle. However, only recently, perhaps because of reengineering and downsizing, have some managers begun to recognize that customer satisfaction is the ultimate measure of performance. Cost avoidance, high turn-around-time, and other measures may be short-term measures of success, but the only true measure of long-term success is customer satisfaction. Laboratory policies, practices, and procedures will be discussed to suggest improvements in the labs of short course participants.

You will learn how to communicate and listen, select and motivate staff, negotiate for contingent staff, give performance reviews, buy instruments, objectively evaluate laboratory performance, manage change and plan for the future, and network with other laboratory managers. Suggestions on how to improve your laboratory when you return home will round out the workshop.

Course Details

Key Topics

  • Laboratory mission and functions
  • Alignment of the lab mission with the business
  • Ways to organize/restructure
  • Negotiation for contingent staff
  • Laboratory design and work flow
  • Selection of costly instruments
  • Good laboratory operations
  • Evaluations of laboratory performance
  • Ways to avoid crises and handle complaints
  • Recognition and rewards
  • Manager’s leadership style
  • Networking with other lab managers

Information

The practical aspects of managing a laboratory will be presented, including ways to organize the lab and ways to evaluate performance. Focus will be on customer satisfaction. The guiding principle for a modern laboratory, indeed for any enterprise, is to add value to the customer. Successful laboratories have always appreciated this principle. However, only recently, perhaps because of reengineering and downsizing, have some managers begun to recognize that customer satisfaction is the ultimate measure of performance. Cost avoidance, high turn-around-time, and other measures may be short-term measures of success, but the only true measure of long-term success is customer satisfaction. Laboratory policies, practices, and procedures will be discussed to suggest improvements in the labs of short course participants.

You will learn how to communicate and listen, select and motivate staff, negotiate for contingent staff, give performance reviews, buy instruments, objectively evaluate laboratory performance, manage change and plan for the future, and network with other laboratory managers. Suggestions on how to improve your laboratory when you return home will round out the workshop.

Who Should Attend

New laboratory managers, experienced managers with new responsibilities, and present managers, supervisors, and project leaders who wish a fresh look at ways to manage a laboratory.

Benefits

  • Get solutions to your management problems from a leading authority
  • Be able to define and focus on the lab mission
  • Know how to organize to meet the requirements of the mission
  • Negotiate for contingent staff
  • Improve your abilities to listen and communicate
  • Understand how to motivate and build teams
  • Understand the manager’s job
  • Know how to evaluate lab performance
  • Learn how to avoid crises and handle complaints successfully
  • Be able to manage change and plan for the future
  • Develop a network with other analytical managers with common experiences

Agenda

  • Approach to Leading the Short Course
  • Mission of the Support Laboratory
  • Activities of Support Lab Professionals
  • Analytical Support Enterprise
    • Objective and purpose
    • Alignment with the business
    • Customer/client
    • Products of the lab
  • Support Lab Organization
    • Specific mission of lab
    • Organization by product line, function, technique
    • Self-service/open access/community lab
  • Staffing the Laboratory
    • Modern Workforce
    • Contingent Staff Negotiation
    • Selection process
    • Indicators for specific qualities
    • Decision-making pitfalls
  • Communications
    • Communication Pyramid
    • Listening for Managers
    • Effective staff meetings
    • Electronic communication
    • Expectations
  • Buying Costly Instruments
    • Total cost of ownership
    • Important dates for purchase
    • Rental, leasing, outside labs
  • Managing and Leadership
    • Situational leadership
    • One-style managers
    • Common pitfalls of mangers
  • Managing/Operating the Lab
    • Managers time and responsibility
    • Subsystems of laboratory
    • Measurement skills roster
  • Quality Assurance and Regulations
    • Quality concepts
    • cGLP and more
    • Quality management standards
  • Lab Performance Evaluation
    • Sample turnaround time
    • Customer perception/satisfaction
    • Staff competence/improvement
  • Future Trends
    • Forces driving change
    • Managing rapid change

Course Locations

Date

TBA

Check-in opens at 7:30 a.m. on the first day of the course.

Course runs from 8:30 a.m. to 5:00 p.m. each day.

Register Online Register Via Mail

Venue

TBA


Pricing
  Member Non-Member
Advanced $795 (ends July 15, 2014) $995 (ends July 15, 2014)
Standard $1095 $1295

The course fee includes a course binder and a continental breakfast each day.

Five for Four! Register five people for one course, one person for five courses, or any combination in between and your fifth registration is free. Note: This discount is only available if you register by fax or mail and mention this discount. May not be combined with any other offer.

About the Instructor

  • Dr. Claude A. Lucchesi

    is a recognized leader in analytical support laboratory management, with 14
    years of experience in industry and 25 years experience in a university environment.